Terms of Service
1. About these terms
These terms apply when you buy and use JH Coaching's online coaching. By ticking the box at checkout and paying, you agree to them, so please read them first.
JH Coaching is run by Jacob Hickman (ABN 95 883 215 574), based in NSW, Australia. In these terms, "we", "us" and "I" mean JH Coaching, and "you" means the person buying and receiving the coaching.
Nothing in these terms limits your rights under the Australian Consumer Law. Where these terms and the Australian Consumer Law differ, the Australian Consumer Law applies.
2. What you get
One-to-one online nutrition and training coaching, including:
- an intake questionnaire and onboarding call
- a personalised nutrition plan with daily and per-meal targets and meal options
- a personalised training program, updated as you progress, with exercise guidance; and access to the JH Coaching app for daily logging, workout logging, weekly check-ins and your plan
- a reply to each weekly check-in, and regular reviews of your progress and plan
- the client guides
- questions answered by message, Monday to Friday
Your plan is usually ready within 3 business days of your onboarding call.
3. Your plan and payment
Coaching costs A$249 a month, charged when you sign up and then on the same date each month.
- Minimum term: your first 4 months are a minimum commitment of 4 monthly payments, unless you use the 30-day money-back guarantee (section 4) or are released for medical reasons (section 5).
- After 4 months, coaching continues month to month until you cancel.
Payments are processed securely by Stripe; we never see or store your full card details. Prices include GST if applicable.
If a payment fails, we'll let you know and give you a chance to update your card. Coaching may be paused until payment goes through, and payments due within your minimum term remain due.
We may change our prices. If we do, we'll tell you at least 30 days before the new price applies, and it won't apply during your minimum term.
4. Our 30-day money-back guarantee
If you're not happy with your coaching, you can ask for a full refund of your first payment within 30 days of signing up, for any reason. Email jake@jakehickman.com or message us, and we'll refund your payment to your original card within 5 business days. Your coaching then ends.
The guarantee applies to your first payment only, not to renewals, and once per person.
5. Cancelling
In your first 30 days: use the money-back guarantee (section 4). You'll be refunded and owe nothing more.
During the rest of your first 4 months: the remaining payments in your minimum term are due if you stop coaching, unless you need to stop for medical reasons. If so, let us know, with a letter from your doctor, and we'll release you from the remaining payments.
After your first 4 months: cancel at any time by contacting us. No further payments are taken, and your coaching continues until the end of the month you've already paid for.
We may end coaching if you breach these terms, or if continuing would be unsafe for you (see section 6). If we end it for a reason other than your breach, we'll refund the unused part of your current month and you won't owe any remaining payments.
6. Your health and safety
Coaching is general nutrition, exercise and lifestyle guidance for healthy adults. It isn't medical advice, and it doesn't replace your doctor, dietitian or other health professional. We don't diagnose, treat or manage medical conditions.
- Screening: your intake asks about your health so we can check coaching is safe for you. Please answer honestly and completely.
- Who we may not coach: we don't provide calorie targets to anyone under 18; anyone pregnant or breastfeeding; anyone with a current or past eating disorder; or anyone whose screening suggests it isn't safe. Some conditions (for example diabetes on medication, kidney, liver or heart conditions, or weight-loss medications) mean we'll need your doctor's involvement before starting. If coaching isn't suitable for you after you've paid, we'll refund you in full.
- Tell us about changes: please let us know straight away if your health changes, you start a new medication, you become pregnant, or you feel unwell while following your plan.
- Check with your doctor before starting if you have any health condition or concern.
- Stop and seek medical help if you feel chest pain, faint, dizzy or unwell, or have pain beyond normal muscle soreness, at any time.
Exercise safely: warm up, use good technique, choose weights you can control, and train within your ability. Follow your gym's rules and check equipment before using it. If you're unsure how to do an exercise, ask us before trying it. Exercise carries some risk of injury: you train at your own risk, except where an injury is caused by our negligence.
If we're concerned about your wellbeing, we may pause your targets and suggest you speak to a health professional.
7. Your responsibilities
- Give accurate information in your intake, daily logs and check-ins.
- Follow your plan, your training program and the guides as best you can, and let us know when something isn't working, including any pain or injury.
- Use your own judgement about food allergies and intolerances: always check labels and ingredients. Our plans are built from what you tell us.
- Keep your app login private.
8. Results
Results depend on many things, including how consistently you follow your plan, your health, genetics and circumstances. We'll give you our best coaching, but we can't guarantee any particular result, such as a specific amount of weight or fat lost. Any results shown in our marketing are individual and not typical of every client.
9. Communication
We reply to check-ins and messages Monday to Friday, usually within 24 hours. Messages sent at the weekend or on public holidays are answered on the next business day. Coaching isn't an emergency service: if you have an urgent health concern, contact your doctor or call 000.
10. Our materials
Your plan, the guides, recipes and the app are for your personal use while you're a client. Please don't share, sell or republish them. You keep ownership of everything you send us, like your logs, answers and photos.
11. Liability
As far as the law allows, we're not liable for any indirect or consequential loss, or for loss caused by inaccurate information you gave us, or by not following your plan, your program's safety guidance, or the advice of your health professionals. Where the Australian Consumer Law lets us limit our liability, it's limited to supplying the coaching again or refunding what you paid for the current period.
12. Privacy
We collect health information, measurements and progress photos to coach you. How we collect, use, store and protect it is explained in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. We'll let you know about significant changes at least 30 days before they apply to you, and you can cancel before then if you don't agree.
14. Governing law
These terms are governed by the laws of NSW, Australia.
15. Contact
Jacob Hickman, JH Coaching · jake@jakehickman.com · ABN 95 883 215 574